Best Practices for COEI (Center of Excellence and Innovation)
Enterprises create a ServiceNow Center of Excellence and Innovation (CoEI) to drive vision, digital transformation, and optimize workflows. A well working CEOI (Center of Excellence and Innovation) has been proven to deliver business value and improve Enterprise scale, velocity, and risk management. Enterprises who invest in a COEI typically do so to recognize the following capabilities:
Identify improvement opportunities to create business value
Focus on innovation and improve customer and user experience
Establish strategic roadmaps and maintains plans that move the dial towards innovation
Engage clear roles and responsibilities to recognize new organizational capabilities
Enable data based decision-making and streamlined process/platform approaches
What exactly is a Center of Excellence and Innovation?
It is a strategically focused organizational model aimed at optimal focused value realization and seamless progress. Enterprises structure investments into developing a Center of Excellence an Innovation to:
Improve velocity by removing barriers and consolidating teams for strategic delivery, support and innovation
Improving strategic value recognition by promoting workflows and seamless organizational focus
Helping business to partner and create innovation opportunities through an effective best practices centric workflow.
How to structure a ServiceNow Center of Excellence an Innovation Model ?
Foundations: Define Structure and Set the Strategy for Value Realization
Assess Value proposition
Structure Roadmap to Success Strategy
Budget and Resource Structure
Define Engagement and Delivery Model: Focus Business Engagement on On Time and On Budget Delivery Commitments
Workflow Design the rollout of pace, scale and value
Training and Organizational Change Management Communications
Define your Resourcing Model to Energize Platform Performance Architecture and best practices support
Set Instance Success Strategy
Establish Deployment plan
Define Technical Standards
Determine support and knowledge requirements
Define your COEI as a central resource for across business lines Service Management Solutions
Establish COEI Operational Structure to Encourage Innovation Adoption and Opportunity Identification
Continuous development improvement, and opportunity spotting
Best Practices centric experience, design and standards
Evolve key deliverables that improve capabilities and extend measures of success
Resources for Establishing a Center of Excellence and Innovation
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